Support

Last updated : 2026-04-14

Need help with Back in Stock? This page covers the essentials to find an answer quickly or reach us.

Direct Contact

Email: octane.reborn@pm.me

Target response time: within 48 hours (business days, excluding weekends and French public holidays).

To speed up handling, please include:

Your shop domain (xxx.myshopify.com)
A description of the observed vs expected behavior
A screenshot if possible

Frequently Asked Questions

How do I enable the "Notify Me" button on product pages?

Install the App from the Shopify App Store
Open your theme editor
In the "Add block" section of the product page, add the "Notify Me" block provided by the App
Save — the button will appear automatically on out-of-stock variants

Why is no email sent on restock?

Possible causes:

Missing Resend API key: check that the key is set in the App settings
Sender domain not authenticated: your domain needs SPF and DKIM DNS records configured on Resend
Daily limit reached: 100 emails per shop per day, resumes the next day
Inventory webhook not received: verify the App has read_inventory and read_products permissions

Use the "Send test email" button in settings for quick diagnosis.

How can shoppers unsubscribe?

Every notification email includes an unsubscribe link in the footer. Clicking it marks the subscription as unsubscribed and no further emails will be sent for this email/variant combination.

Is the App really free?

Yes, Back in Stock is currently free with no time limit. No credit card required at install. Premium features may be added later; current features will remain free for existing installs.

Can I customize the button text and email content?

Yes. The "Notify Me" button label and form messages are configurable in the theme editor. The email subject and sender are configurable in the App settings.

What happens if I uninstall the App?

All your shop data (subscriptions, logs, settings) is deleted within 48 hours, in compliance with Shopify GDPR obligations.

How do I request a feature?

Email us at octane.reborn@pm.me with your use case. Frequently requested features are prioritized in the roadmap.